Bilingual Digital Fraud Officer

What is the opportunity?

As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.

• Analyze and mitigate risk for online and telephone banking suspicious transaction alerts
• Use analytical techniques to break apart complex, evolving fraudulent activities and trends
• Require continual reacting and adaptation to ensure quick resolution of identified issues and gaps
• Accurately prepare required documentation for online investigations
• Take ownership and accountability for the resolution of escalated online fraud concerns
• Use in‑depth fraud knowledge and related problem‑solving skills to identify and take action on potentially fraudulent transaction activity

• Previous fraud experience
• Professional and courteous phone manner
• Strong decision‑making skills
• Strong keyboarding skills
• Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays
• Bilingual in English and French (nice to have)

• Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart

• Anti‑Money Laundering (AML)
• Credit Analysis
• Data Gathering Analysis
• Financial Regulation
• Fraud Management
• Fraud Risk Management
• Information Capture
• Order Processing
• Process Management
• Risk Control

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to take on progressively greater accountabilities