Job Description
What is the opportunity?Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.As a Senior Client Service Advisor (SCSA), Trade, you are a key member of the Client Relationship Team (CRT), specializing in trade finance products. You’ll act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.
What will you do?
Deliver an exceptional pro-active client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective
Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions
Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
Conduct regular Client Service Reviews to enhance product utilization and identify new opportunities
Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience
Provide customized product training to clients as needed to support their unique requirements
Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise)
Maintain accurate documentation of service queries and complete required reporting for transparency and management
Must-have:
3-5 years of related experience in trade finance with strong working knowledge of trade finance operations, and Core Trade Products including guarantees, Standby Letters of Credit (SBLC), Import/Export LCs, and International Chamber of Commerce (ICC) rules and regulations
Effective communication skills
Customer service oriented
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment
Flexibility to occasionally work outside of standard business hours to meet client needs
Commercial or corporate banking client servicing experience
Certified Documentary Credit Specialist (CDCS), Certified Trade Finance Professional (CTFP) or other relevant professional designation
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Client Relationship Management, Client Service, Commercial Banking Relationship Management, Export Financing, Import Financing, Letter of Credits, Letters of Guarantee, Trade Finance Operations, Trade Finance Products, Trade Financing
Additional Job Details
Address:
VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER
City:
VancouverCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedPosted Date:
Final date to receive applications:
Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveOur Employment Opportunities
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