CIBC Senior Client Service Specialist

Elevate client engagement at CIBC as a Senior Client Service Representative in Vancouver. Provide essential support across Personal and Business Banking interactions, focusing on client needs and banking solutions.

In this full-time on-site role, you will be the first point of contact for clients at the banking centre. Your responsibilities include understanding client requirements, managing transactions, and troubleshooting issues. Proficiency in banking software and digital platforms will be crucial to enhance client satisfaction and drive technology adoption.

Key Responsibilities:

• Engage clients to understand and address their banking needs

• Promote CIBC mobile applications for improved client experience

• Collaborate with specialized CIBC teams for issue resolution

• Flexibly work across multiple banking locations

• Support a mandate-driven approach in resolving client matters

Requirements:

• Experience in client service or customer experience within finance

• Valid work authorization for the Vancouver office

• Flexibility to work evenings and weekends

• Strong problem-solving and interpersonal communication skills

• Ability to build trusted client relationships

Bring your client-focused service skills to enhance banking experiences at CIBC in Vancouver.
#J-18808-Ljbffr