Customer Experience Associate - Cantonese Language Skills Asset

Work Location:

Vancouver, British Columbia, Canada |

Hours:

15 hrs per week | Pay Details: $22.50 - $28.33 CAD.

TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development defining the colleague experience. Our compensation policies enable progression through the salary range over time as colleagues advance in their roles.

At TD Canada Trust, we are the frontline of TD Bank, building deep and long‑lasting relationships with customers by performing a broad range of service transactions and providing information and advice on products and solutions. We strive to understand customer needs and identify opportunities to promote products while ensuring a positive experience.

The Customer Experience Associate is responsible for providing excellent customer interactions, processing financial transactions accurately, and delivering a positive customer experience. This role focuses on understanding customer needs, recommending suitable banking solutions, and contributing to a positive, diverse, and equitable work environment.

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions that best match those needs while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Participate in team effectiveness initiatives and personal performance development to help build a positive work environment.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to enhance operational excellence.

• High School diploma and/or 1+ years of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• Initiative to handle several tasks and changing priorities with accuracy and attention to detail.
• Dynamic communicator with established customer experience skills capable of connecting both verbally and in writing with different people in a calm, courteous, and effective manner.
• Cantonese language skills are considered an asset for this opportunity.

Cantonese language skills are considered an asset for this opportunity.