Accounts Receivable Supervisor

It's more than a job

As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park.

Finance work at Kuehne+Nagel, means more than we imagine.

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How you create impact

The Accounts Receivables Supervisor plays a key role in ensuring timely debt recovery to maintain healthy cash flow, while also minimizing financial risk by reducing overdue accounts and bad debt. In addition, this position fosters a positive and inclusive team culture that supports alignment with departmental goals and company values. Beyond overseeing day‑to‑day receivables operations, the role also includes developing and implementing effective collection strategies, as well as collaborating with cross‑functional teams to resolve payment issues and ensure compliance with internal policies.

The Supervisor further provides leadership in performance monitoring, process improvement, and reporting to support strategic financial decision‑making.

Collections Strategy & Performance

• Develop and implement strategies to maximize cash collections and reduce overdue accounts

• Set departmental goals and KPIs; analyze collection metrics to identify improvement opportunities

• Monitor AR aging reports, portfolio volumes, and trends to ensure effective prioritization and resource alignment

• Prepare and present reports on collection activities, performance metrics, and risk indicators to stakeholders

Team Leadership & Development

• Recruit, train, and manage a team of Receivables Specialists

• Conduct performance reviews, provide coaching, and support career development

• Foster a collaborative, accountable, and inclusive team culture

• Facilitate ongoing learning through workshops, one‑on‑one sessions, and peer knowledge sharing

Operational Excellence & Compliance

• Oversee day‑to‑day receivables operations, including use of collections tools such as High Radius

• Monitor the quality and utilization of the Dispute Management Tool

• Ensure adherence to company policies, ethical standards, and global accounting/finance guidelines

• Conduct periodic audits to ensure compliance and identify process improvement opportunities

• Review staffing levels and headcount to maintain budget alignment and operational efficiency

Customer & Cross‑Functional Collaboration

• Communicate with customers to resolve billing issues and negotiate payment plans

• Handle escalated disputes professionally while maintaining positive customer relationships

• Partner with finance, sales, and customer service teams to resolve payment‑related issues

• Coordinate with third‑party collection agencies when required

• Collaborate with the Credit Risk Team on legal or insured debt recovery cases

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only…