Brex Servicing Collections Associate

Elevate your career with Brex as a Servicing Collections Associate in Vancouver. Focus on B2B stakeholder management, negotiating collections, and supporting payment operations in a hybrid work environment.

This crucial role in Brex's Operations team involves managing outstanding funds within our Servicing Collections function. You will collaborate with Customer Experience, Underwriting, Sales, and Risk teams to enhance customer repayment strategies, particularly during delinquency scenarios. Leverage your problem-solving skills to support various departments and propose improvements to collection processes.

Key Responsibilities:

• Comply with Servicing SOPs for timely payment plan execution

• Collaborate with internal teams on collection strategies

• Suggest improvements to optimize recovery rates

• Support Underwriting and Finance teams with negotiation insights

• Analyze escalated repayment scenarios across systems

Requirements:

• 1+ years in a customer-facing role

• Strong problem-solving and communication skills

• Multitasking ability in a fast-paced setting

• Proficient in Microsoft Office and Google Apps

• Familiarity with Salesforce Service Cloud and Excel functions

Utilize your skills in problem resolution, negotiation, and data analysis to drive Brex's mission forward.
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