Account Transfer Associate

Job Description - Account Transfer Associate (2600542)

Account Transfer Associate - 2600542

At Raymond James,we develop,we collaborate,we decide,we deliver, andwe improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Account Transfer Associate

The Account Transfers department within Operations is responsible for processing and overseeing all external asset transfers for client accounts. The group facilitates the movement of assets between financial institutions, including dealer-to-dealer transfers, transfers to and from banks, credit unions, insurance companies, and mutual fund companies. The team also manages charitable donations and gifts of securities in kind to registered charities.

The department is accountable for ensuring all transfers are completed accurately, efficiently, and in compliance with applicable regulatory requirements, including CRA and CIRO regulations, internal policies, and industry standards. By coordinating with clients, advisors, financial institutions, and internal stakeholders, the team delivers a seamless transfer experience while safeguarding client assets and maintaining high service standards.

• Process account transfers accurately and efficiently between financial institutions.
• Review transfer requests to ensure completeness and compliance with regulatory requirements.
• Verify client documentation and account information before initiating transfers.
• Coordinate with internal teams, custodians, advisors, and external institutions to facilitate transfers.
• Monitor the status of transfers and follow up on outstanding items to ensure timely completion.
• Identify transfer-related issues, discrepancies, and exceptions.
• Maintain accurate records and identify client account information in company systems.
• Respond to inquiries from clients, advisors, and business partners regarding transfer status and requirements.
• Prepare and distribute transfer-related reports and documentation as required.
• Support audits, compliance reviews, and operational risk management activities as required.
• Assist with asset movement requests, including cash, securities, and registered account transfers.
• Meet established service level agreements (SLAs) and productivity targets.
• Provide exceptional client service while handling sensitive financial information confidentially.
• Ensure adherence to company policies, and compliance standards.
• Maintain a strong working knowledge and adherence of Canada Revenue Agency (CRA) and Canadian Investment Regulatory Organization (CIRO) rules, regulations, and guidelines related to account transfers, registered plans, and asset movements; ensure all transfers are processed accurately, compliantly, and in accordance with applicable regulatory requirements.
• Identify process improvement opportunities to enhance efficiency and client experience.

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers
flexible work styles,a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

• A minimum of 2 years of industry-related experience in wealth management, securities operations, banking, or a related financial services environment.
• A post-secondary degree in Finance, Economics, Business Administration, Business Operations, or a related field is preferred.
• Strong knowledge of financial concepts, investment products, and industry practices and procedures related to account transfers and asset movement.
• Knowledge of the various types of registered and non-registered accounts in Canada, including RRSPs, RRIFs, TFSAs, RESPs, FHSAs, LIRAs, and other investment account structures.
• Understanding of applicable CRA and CIRO regulations as they relate…