Consultant, Operational Risk Management

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

As a Consultant, Operational Risk Management , you will play a key role in strengthening Vancity’s operational resilience by implementing and sustaining enterprise-wide operational risk and third-party risk management frameworks. This role provides independent second line oversight and challenge, with direct impact on safeguarding our members, supporting regulatory compliance, and promoting a strong risk-aware culture across the organization. We are seeking a risk professional with strong operational risk management expertise, excellent analytical skills, and a collaborative approach to influence sound risk practices across the business.

This is a Full-time, Permanent role based at our Vancity head office . While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

• Support the continued evolution of Vancity’s Third-Party Risk Management Program and Framework, helping to establish sustainable governance, controls, reporting, and oversight capabilities, and practices in alignment with regulatory expectations and industry best practices.
• Support the continued development, implementation, and enhancement of TPRM policy, procedures, tools, methodologies, and reporting capabilities.
• Translate regulatory requirements and industry best practices into practical frameworks, policies, standards, procedures, and guidance.
• Provide independent 2 nd line oversight and challenge of 1 st line criticality and risk triage (CRT), risk assessment, and risk mitigation plans.
• Review and challenge risk acceptance recommendations and policy exceptions to ensure alignment with risk appetite and regulatory expectations.
• Evaluate the effectiveness and maturity of the TPRM processes and controls, identifying opportunities to strengthen governance, oversight, and regulatory compliance while streamlining the user experience.
• Lead the design and enhancement of procedures, standards and tools that support the consistent application of TPRM requirements across the organization.
• Contribute to the development and continuous improvement of broader Operational Risk Management and Operational Resilience programs, including RCSA, Operational Risk Events, Issues Management, KRIs, and other initiatives aligned with OSFI E-21 expectations.
• Aggregate and analyze third-party risk information and prepare reporting for the Operational Risk Committee, Risk Management Committee, and the Board
• Support the development and monitoring of third-party key risk indicators.
• Build effective relationships with Strategic Procurement, IT, Legal, Compliance and Privacy teams.
• Support risk owners in understanding and fulfilling their first line accountabilities while maintaining independent oversight.
• Develop and deliver enterprise-wide training, awareness, and change management activities that support the adoption of third-party risk management practices across the organization.
• Promote a strong risk culture by increasing awareness of…