Operations Specialist - Credit Cards

Position: RBC Operations Specialist - Credit Cards
Elevate your career as an Operations Specialist with RBC in Montréal, focusing on credit card procedures. Utilize your customer service skills to provide accurate support to partners.

RBC’s CARDs EAC Team seeks an Operations Specialist devoted to delivering attentive and accurate information on credit card policies. You will engage with internal partners, manage significant call volumes, and fulfill a variety of client requests. The position allows flexible hours that cater to your lifestyle while meeting the demands of the team.

Key Responsibilities:

• Deliver precise guidance regarding credit card policies to partners

• Utilize resources to effectively resolve client issues

• Handle multiple tasks while maintaining service quality

• Timely fulfillment of credit card-related requests through CART

Requirements:

• Capable of managing high call volumes in a fast-paced setting

• Technically savvy with confidence in learning new tools

• Strong interpersonal skills for effective partner interaction

• Committed to a flexible schedule including evenings and weekends

Bring your communication and problem-solving prowess to RBC as an Operations Specialist focusing on credit card content.