Guest Service Specialist, Port Operations

Start Date: Training starts in mid April 2026

Work Hours: Seasonal, Part-time (20-30 hours/week), schedule is based on cruise ship days

Rotating Shifts are between 7:00am - 11:00am and 8:00am - 5:00pm (Day Storage Shifts)

Location: Downtown Vancouver

Wages: $18.35 per hour + commission =
Average Earnings of $24.29/hour

As a Guest Service Specialist, your main responsibility is to assist cruise passengers as they arrive at the Port of Vancouver by guiding them to the correct tours and accurately managing luggage tagging, storage, and transfers. You will provide clear directions, answer guest questions, and help maintain smooth guest flow during busy cruise operations. This role requires strong communication skills, the ability to work in a fast-paced environment, eligibility for Marine Transport Security Clearance, and the ability to safely lift, carry, and move luggage of various sizes.

Availability to work the full cruise season (May–September) is required.

• Welcoming and assisting cruise ship passengers at the Port of Vancouver cruise ship terminal
• Supporting daily operations of the Luggage Storage program within the cruise terminal
• Accurately tagging, organizing, and tracking stored luggage to prevent loss or misplacement
• Working on cruise ship days throughout the full cruise season in a fast-paced and high‑pressure environment
• Selling and booking our Hop‑On Hop‑Off tour, guided sightseeing tours + attractions through a handheld point of sale (POS) system
• Being guest focused and sales driven, working to meet and exceed sales targets and guest expectations
• Providing exceptional guest service at all times, ensuring smooth interactions and creating meaningful connections with cruise passengers
• Professionally addressing guest complaints or concerns, escalating to Supervisor when necessary
• Keeping up to date with operational updates and communicating relevant information amongst team members
• Proactively recommending experiences to guests, helping to drive additional sales while maintaining focus on service excellence

• You have strong guest service skills and ability to efficiently manage high volumes of guests in a fast‑paced, high‑pressure environment
• You have experience working in a sales and guest service environment, ideally in cruise operations or tourism
• You have the ability to safely lift, carry, and move luggage of various sizes and weights
• You must be eligible for the Marine Transport Security Clearance.
• You have strong knowledge of Downtown Vancouver and surrounding areas, including key attractions and experiences
• You have familiarity with POS systems. Proficiency with credit card is an asset
• You are a quick learner with a professional and positive attitude
• Able to stand and walk for long periods of time.
• You have familiarity with online booking engines. Proficiency with credit card is an asset
• You have the flexibility to accommodate a changing schedule, available to work any day of the week including weekends and holidays throughout the full cruise season
• You can work well both independently with minimum direction, and as part of a team
• You are fluent in English, written and oral. Ability to speak a second language is a bonus.
• You are legally entitled to work in Canada

• Paid training
• Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
• Central downtown Vancouver office with easy access to all transit routes
• Monetary incentives – guest reviews and sales
• Referral program reward – get your rockstar professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Familiarization tours on our products and a plus one
• The little things like free coffee, tea, hot chocolate, and water (available in-office)
• Respectful and safe work environment

Please include a Cover Letter when submitting your Resume.

Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouver’s Double Decker Hop‑On Hop‑Off tours, as well as guided tours to Downtown Vancouver, Whistler, Victoria, and the North Shore.

We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our team’s unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

We are an equal opportunity employer committed to equity, diversity, and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds, identities, and abilities.

BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil‑Waututh) Nations.