Guest services agent - hotel

Overview

Languages:

English

Education:

Secondary (high) school graduation certificate

Experience:

1 year to less than 2 years

Work site:
On site. Work must be completed at the physical location. There is no option to work remotely.

• Hospitality industry
• Urban area
• Hotel, motel, resort

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests'' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player