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Guest services agent - hotel

Job in Vancouver, BC, Canada
Listing for: Viaggio Hospitality Group
Full Time position
Listed on 2026-02-16
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Summer Seasonal, Event Manager / Planner
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Summer Seasonal, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 30000 - 60000 CAD Yearly CAD 30000.00 60000.00 YEAR
Job Description & How to Apply Below

Overview

Languages:

English

Education:

Secondary (high) school graduation certificate

Experience:

1 year to less than 2 years

Work site:
On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • Hospitality industry
  • Urban area
  • Hotel, motel, resort
Responsibilities Tasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests'' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Additional information

Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
Personal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
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