Hotel Manager

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

• Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ communityprovidingyear-round support,including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program
  * food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan
  * including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, ranging from $150,000 to $170,000

* full-time and part-time status colleagues

Reporting to the General Manager, the Hotel Manager assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded, deliver superior operating performance, provide ownership a return on their investment, and inspire an open and innovative learning environment for all of our Colleagues and Leaders to allow them to reach their full potential.

Operations that directly report to this position include:
Front Office, Housekeeping, Food & Beverage, Engineering and Security. More specifically, the Hotel Manager will:

• Be a champion for Fairmont Waterfront's Culture, Vision, Mission and Values
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Core Standards, Luxury Service Essentials and LQA and Forbes Standards at all times
• Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads, responding to forecasted business levels
• Participate actively in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Marketing & Sales Plan
• Closely involved in the strategic planning and ongoing development of the hotel, including revenue forecasting, labour management planning, ensuring the delivery of the hotel’s CSR and ESG commitments, overseeing the health, safety and security of our guests and colleagues.
• Lead and support all departments in the achievement of their financial and operational targets through effective organizational development, operational policy and procedural implementation and evaluation and implementation of timely and effective colleague training activities
• Celebrate and uphold Fairmont Waterfront’s renowned inclusive work culture; implement diverse and equitable work practices and policies with enthusiasm
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible luxury service experience to our guests
• Ensure that monthly financial outlooks for Rooms and Food &…