Assistant Outlet Manager – Lobby Lounge

Assistant Outlet Manager, The Lobby Lounge, you play a key leadership role in supporting the day-to-day operations of this vibrant and celebrated venue. Working closely with the Lounge Manager and leadership team, you help ensure seamless execution, exceptional service standards, and an elevated guest experience. This role is ideal for a service-driven professional who thrives in a fast-paced luxury environment and is passionate about mentoring teams and making special happen.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $70,000.00per annum
• Work in the Lobby Lounge & Raw Bar, a MICHELIN Guide–Recommended destination known as Vancouver’s living room, where glamour, live music, and elevated hospitality come together
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Be immersed in a high-energy lounge environment featuring an internationally recognized cocktail program, modern Japanese shareables, and a robust live music lineup
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards
• Support the Lounge Manager in overseeing daily operations of The Lobby Lounge & Raw Bar, including service flow, staffing, and guest experience
• Lead the floor during service, ensuring Forbes-level standards, consistency, and attention to detail
• Actively engage with guests, handling feedback, resolving concerns, and creating personalized experiences
• Coach, mentor, and support the Lounge team, fostering a positive, inclusive, and high-performance culture
• Assist with scheduling, labor management, and cost controls to support business goals
• Ensure all colleagues are knowledgeable in menus, cocktails, wine, and service standards
• Uphold health, safety, liquor licensing, and company policies at all times
• Support training initiatives, onboarding, and ongoing development of team members
• Assist with inventory management, ordering, and maintaining operational standards
• Contribute ideas to enhance guest experience, service innovation, and lounge programming
• Other duties assigned

Your experience and skills include:

• Previous leadership or supervisory experience in a high-volume lounge, bar, or luxury food & beverage environment
• Strong passion for hospitality, service excellence, and guest engagement
• Confident floor leadership skills with the ability to motivate and inspire teams
• Excellent communication, interpersonal, and problem-solving skills
• Ability to remain calm and decisive in a fast-paced, high-energy environment
• Solid understanding of beverage, cocktails, and lounge service (wine knowledge an asset)
• Strong organizational and time-management skills
• Flexibility to work evenings,…