Front Office Host Hyatt Regency

Location: Vancouver, BC (On-site)

Compensation: Starting at $25.49/hour (increases to $29.74 after 6 months and $33.99 after 1 year)

As a Front Office Host, you are the face of the Hyatt Regency Vancouver. This highly visible role is essential to creating a seamless and meaningful guest experience. You will manage the registration process, handle guest inquiries, and act as a primary point of contact for hotel services and promotions. We are looking for a dedicated, professional, and customer-service-oriented individual who thrives on casual conversation and providing efficient, caring service.

• Guest Relations: Lead the guest registration (check-in/check-out) process and engage in personalized conversation to enhance the guest stay.
• Communication: Actively promote hotel services, amenities, and local recommendations.
• Financial Transactions: Accurately process various forms of payment and handle billing inquiries.
• Problem Solving: Respond to guest inquiries and resolve concerns with empathy and professionalism.
• Brand Ambassadorship: Maintain a high standard of service that reflects Hyatt’s commitment to care.

• Eligibility: Must be legally authorized to work in Canada (no sponsorship provided).
• Service Mindset: Previous experience in customer service or hospitality is preferred.
• Physical Requirements:
  • Ability to stand, write, and use a computer for the duration of the shift.
  • Frequent walking and occasional lifting, pushing, pulling, or kneeling.
  • Ability to navigate stairs and ramps as needed.

• Travel: Discounted lodging accommodations at Hyatt properties worldwide.
• Dining: Discounts on food and beverage.
• Commuting: Discounted transit passes.
• Growth: Tuition reimbursement and access to excellent training and professional development programs.
• Wellbeing: Comprehensive wellbeing and recognition programs.

Hyatt Regency Vancouver is part of a global hospitality family defined by a clear purpose: to care for people so they can be their best. We pride ourselves on a mosaic culture that values diversity, integrity, and respect. Located on the traditional territory of the Coast Salish Peoples, we are committed to reconciliation and providing an inclusive environment free from discrimination.

At Hyatt, we provide more than just a job; we offer a supportive community where colleagues can grow, achieve, and make a genuine difference in the lives of others.