VIP Concierge - Casual

Company Description

Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a completive wage + attractive benefits package?

VIP Concierge Associate create extraordinary memories with a warm smile and attentive service for the many guests of Fairmont Pacific Rim. From pre-arrival to post-departure, VIP Concierge Associate are the hotel’s ambassadors assisting guests throughout their stay.

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $33.00 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world-class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.

• Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times.
• Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
• Take ownership of the VIP and Fairmont Gold guests’ experience to ensure all standards and operating procedures are adhered to.
• Review all VIP and Fairmont Gold reservations to ensure requests are met. Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist maximizing revenue.
• Develop and maintain strong guest relationships to ensure guest loyalty.
• Create bespoke experiences for the VIP and Fairmont Gold guest.
• Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Desk, Royal Service and Guest Services to facilitate VIP and Fairmont Gold guests’ arrival.
• Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.
• Stay up to date on local Vancouver concierge information.
• Assist with any plans or arrangements the guest intends to make during their stay.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Co‑ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.
• Operate Property management system for all transactions ensuring all guest folio’s are accurate.
• Utilize corporate customer service management applications.
• Responsible for inventory management and liaising with housekeeping coordinator.
• Maintain thorough knowledge about all aspects of the hotel facilities as well as policies and procedures.
• Ensure the highest possible revenues are generated for VIP and Fairmont Gold team, working with the Front Office team on daily upsell programs.
• Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Actively participate in Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Performs any and all other tasks assigned by leaders and supports the leadership team with daily assigned tasks and operations.

• Previous experience in a luxury environment and passion for hospitality is required.
• Minimum of 2 years’ experience in hospitality industry.
• Les Clefs d’Or would be an asset.
• Previous Property Management System experience required.
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals.
• Highly organized, results-oriented with the ability to be flexible…