Luxury Hotel Guest Services Manager

Drive guest satisfaction as a Guest Services Manager at Fairmont Pacific Rim in Vancouver. Manage a dedicated team and uphold the highest service standards for an unmatched experience.

In this essential role, you will report to the Director of Rooms, ensuring all aspects of the Guest Services Team operate seamlessly. You'll engage with guests at their arrival and departure while training and managing a talented staff committed to luxury standards. Your expertise in hospitality best practices will enhance our guests’ experience.

Key Responsibilities:

• Lead the Door, Bell, and Valet Teams

• Uphold Forbes 5-Star service standards

• Manage guest transportation and VIP services

• Respond promptly to guest and employee needs

• Develop training for the valet department

Requirements:

• 2+ years in luxury hospitality roles

• Excellent organizational and communication skills

• Ability to work efficiently under pressure

• Familiar with Opera Cloud system

• Crisis management skills essential

Ensure an exceptional guest experience while shaping service excellence at Fairmont Pacific Rim.
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