Senior Duty Manager for PM Operations

Join Level Hotels & Furnished Suites in Vancouver as the Duty Manager, overseeing evening shifts from 3:00 pm to 11:30 pm while ensuring excellent guest service. This position is key in creating lasting guest relationships.

You will spearhead the PM operations, guiding the Guest Services team as they navigate guest interactions and concerns. Your ability to foster a collaborative environment ensures service excellence, with your mentorship pivotal for team success. Staying composed under pressure, you will maintain high standards of organization and professionalism at all times.

Key Responsibilities:

• Lead evening operations for Guest Services

• Address escalated guest concerns professionally

• Ensure a guest-ready atmosphere in all areas

• Review and manage guest arrivals and requests

• Communicate relevant updates to guests and staff

Requirements:

• Minimum of 5 years in hospitality roles

• Team leadership experience preferred

• Hospitality Management or Business degree an asset

• Strong multitasking and problem-solving skills

• Knowledge of front office procedures

Elevate the guest experience by guiding your team and maintaining high standards at Level Hotels.
#J-18808-Ljbffr