Overnight Assistant Front Office Manager

Company Description

As an Assistant Front Office Manager, you will support the Front Office leadership team in delivering exceptional guest experiences while ensuring seamless daily operations of the Front Desk. You will lead by example, foster a positive team environment, and uphold the highest standards of service excellence.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $72,500.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Opportunity to shape and innovate elevated guest experiences
• Work alongside passionate, service-driven professionals
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

• Ensure guest satisfaction by resolving any problems and concerns with exceptional services and ensuring guest safety is our number one priority
• Reconcile revenue balances, process guest ledgers and balance accounts receivable, balance and audit postings and settlements
• Prepare management reports
• Ensure all system updates for the front office is completed
• Lead, support and supervise all overnight operational departments
• Other duties as assigned

• Previous leadership experience within Front Office or Rooms Division in a luxury hotel environment
• Strong knowledge of Front Desk operations, guest service standards, and hotel systems (e.g., Opera or similar PMS)
• Proven ability to lead, coach, and develop a team in a fast‑paced environment
• Excellent communication and interpersonal skills, with a passion for delivering exceptional guest experiences
• Strong problem‑solving skills and the ability to handle guest concerns with professionalism and care
• Highly organized with the ability to manage multiple priorities, including scheduling and payroll
• Flexible and adaptable, with the ability to work a variety of shifts, including evenings, weekends, and holidays
• First Aid Certificate Level 2 required

You will work closely with the Front Office team and collaborate with other departments to deliver a seamless and personalized guest journey. As a leader, you will inspire your team to create meaningful connections and elevate every guest interaction.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.