Assistant Front Office Manager

Assistant Front Office Manager (18-Months Contract)

Hyatt Regency Vancouver is seeking a talented, career‑minded, dedicated guest service professional with a passion for excellence to join our Front Office Management team.

• Oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
• Able to check in and check out guests
• Learn the duties of Assistant Front Office Manager and Night Audit to assist guests and associates (e.g. reports, guest request tracking, etc.)
• Responsible for the security of the hotel and responding to emergency situations in conjunction with Engineering and Security during all shifts
• Assist Rooms departments with their daily duties (Financial Reporting, Goal Tracking, etc.)
• Handle guest needs and queries in a polite and professional manner
• Assist the Director of Operations and Assistant Director of Operations with Rooms projects and controls
• Provide support for all departments and associates

Salary range: $67,000 - $70,000 per year.

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Recognition programs
• Excellent training and professional development
• Employer RRSP matching
• Extended Health Benefits for you and your dependents

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Possess a true desire to satisfy the needs of others in a fast‑paced environment.
• Must be able to act independently and with minimal supervision.
• Must be available to work graveyard shifts with flexible days off depending on business needs.
• At least one‑year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.
• Proven strong leadership and coaching skills.
• Must possess excellent and refined communication skills, both written and verbal, and with a diverse group of individuals and guests.
• Must be able to make quick and sound decisions and respond to any emergency situations in a mature and professional manner.
• Must possess excellent computer skills (Microsoft Office, spreadsheets, etc.).
• Experience with Opera or other front office software is an asset.
• Previous experience in a unionized environment is preferred.
• Knowledge of a second language is an asset.

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.