Front Desk Agent; Fairmont Pacific Rim

• Company: Fairmont Pacific Rim
• Location: Vancouver, BC
• Compensation: $32.55 per hour

First impressions are everything! As a Front Desk Agent, you will take care of our guests from the moment they arrive through to their departure. You will play a defining role in ensuring they have a memorable, seamless, and luxury experience with us.

• A competitive rate of $32.55 per hour.
• Eco‑Conscious Workplace: Be part of a progressive hotel that is the first in North America to achieve Single‑Use Plastic Free Certification, proudly recognized as a Great Place to Work.
• Global Opportunities: Access to world‑class training, leadership programs, and career development opportunities across a global network.
• Perks & Discounts:
  • Discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program (50% off at our dining destinations in Vancouver, Victoria, and Whistler).
  • Complimentary hotel stay for newly hired employees (with breakfast for two) through our BE OUR GUEST program.
• Colleague Benefits:
  • Complimentary work meals through our Colleague Dining Program.
  • Travel reimbursement program for a Trans Link monthly pass.
  • Extensive health, paramedical, dental, vision, life, and disability insurance packages (for those meeting eligibility requirements).
  • Company‑matched pension plan and enrollment options for the Group Registered Retirement Savings Plan.
• Community: Opportunities to participate in sustainability, charity, and community engagement initiatives.

• Greet, check‑in, respond to guest requests, and settle accounts while providing exceptional, luxury‑tier service.
• Take proactive initiative to create personalized experiences and memorable moments for guests.
• Proudly promote hotel facilities and amenities, looking for opportunities to enhance a guest’s stay through up‑selling.
• Collaborate closely with the Concierge, Guest Services, and Housekeeping teams to ensure seamless arrivals and departures.

• Experience: Previous experience in guest services, front desk, or a luxury hospitality environment is highly preferred.
• Technical
  
  Skills:
  
  Familiarity with Property Management Systems (such as Opera) is an asset.
• Soft Skills: Strong communication, organizational, and problem‑solving skills with a high attention to detail.
• Adaptability: Ability to multitask and maintain a calm, professional demeanor in a fast‑paced luxury setting.
• Flexibility: Ability to work flexible hours, including mornings, evenings, weekends, and holidays.

• Your Team & Working Environment: At Fairmont Pacific Rim, we are committed to creating an engaging and supportive workplace where colleagues feel valued and inspired. As part of the Front Office team, you will work alongside passionate professionals dedicated to delivering exceptional service and maintaining the luxury standards that define our hotel.
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.