In-Room Dining Manager

Company Description

As In-Room Dining Manager, you will lead and oversee the daily operations of the In-Room Dining department, ensuring exceptional service delivery and memorable guest experiences. You will be responsible for maintaining the highest standards of luxury service, operational efficiency, and team engagement, while consistently exceeding guest expectations.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $76,500.00 per annum
• The opportunity to be part of Fairmont Pacific Rim’s iconic Food & Beverage operation, home to award-winning outlets including The Lobby Lounge & Raw Bar, Botanist Restaurant, In-Room Dining, Cabana Bar, and Banquets
• Hands‑on leadership role within a dynamic, high‑volume Food & Beverage operation
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company‑matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world‑class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

• Lead, mentor, and develop the In‑Room Dining team, fostering a culture of excellence and engagement
• Oversee all aspects of the In‑Room Dining operation, ensuring service standards are consistently met
• Ensure timely and accurate delivery of food and beverage orders to guest rooms
• Monitor quality, presentation, and consistency of all menu offerings
• Collaborate with the Culinary team to enhance menus and create innovative guest experiences
• Handle guest feedback and resolve concerns promptly and professionally
• Manage scheduling, labor costs, and departmental productivity
• Maintain compliance with health, safety, and sanitation standards
• Identify opportunities to improve service, increase revenue, and enhance operational efficiency
• Train and coach team members on luxury service standards and product knowledge
• Other duties assigned

• Previous leadership experience in Food & Beverage, preferably in a luxury hotel environment
• Strong understanding of In‑Room Dining operations and service standards
• Proven ability to lead, motivate, and develop a high‑performing team
• Exceptional guest service and communication skills
• Strong organizational and problem‑solving abilities
• Ability to work in a fast‑paced, dynamic environment
• Flexible schedule, including evenings, weekends, and holidays
• Serving It Right certification required

You will lead a dynamic In‑Room Dining team, delivering personalized service directly to our guests’ rooms. This role requires strong collaboration with Culinary, Stewarding, and Front Office teams to ensure a seamless and elevated guest experience.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.