Job Description & How to Apply Below
The Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, developer staff.
The Head Concierge must be experienced and comfortable in supervisory functions. This includes training and developing existing and new staff, assessing and correcting performance, and modelling and building on the Company’s standards for high quality and expedient service delivery to all parties. Budgeting, scheduling and time‑keeping skills are needed to effectively oversee a team.
Duties:
Addressing and resolving complaints and/or issues escalated by concierge team
Effectively responding to property manager’s requests
Supervising, training and developing the concierge team on site
Scheduling to ensure site(s)’ operating needs are consistently met
Working with Management to develop and update operating procedures and practices
Working with Human Resources to ensure staff requests and needs are communicated and met
Minimum two (2) years’ experience as Head Concierge in fast‑paced, strata setting
Superb ability to listen and proactively address issues
Great at multi‑tasking, handling multiple and shifting demands and timelines
Adept at handling challenging situations and diffusing conflict
Excellent communication skills, including professional writing
Ability to work flexible hours to respond to business needs
Hospitality training/hospitality industry experience
High proficiency with MS Word, Excel, Outlook
Full‑time Monday‑Friday, 40 hours/week. Must work Statutory Holidays.
Schedule :
Mon to Fri - 8am to 4:30pm (with 30 mins unpaid lunch break)
Fast‑paced environment
Physical capacity for regular walking and monitoring premises
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×