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Housekeeping Supervisor - Revival English Bay BC
Job Description & How to Apply Below
Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Revival English Bay, Vancouver, BC!
Job Purpose
To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of housekeepers/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us.
Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
Supervises the completion of short notice requests for room changes
Inspects all check‑out/stay‑over rooms after they are made up to ensure they are cleaned to Company standards
Keeps record of room checkouts/stay‑overs, submits records to housekeeping every day
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc.
Ensures completion by following through on orders
Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
Checks VIP rooms
Checks early morning make‑up rooms
Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check‑out rooms, etc.
Checks floor linen closets daily for cleanliness, adequate supplies and linen
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
Assists in quarterly inventory of all linen
Ensures safety by keeping all linen chutes locked at all times
Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
Take every opportunity to amaze the guests
Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied
Responsible for assisting with the training and direction of new department associates
Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied
Collaborates with other hotel departments to facilitate increased levels of communication and guest satisfaction
Assists in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectation
Qualifications and Requirements
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Physical Requirements
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task
Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task
Must be able to exert a well–paced ability to reach other departments of the hotel on a timely basis
Must be able to lift up to 15 lbs on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion
Must be able to exert a well–paced ability in limited space
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being near vision and depth perception
Requires manual dexterity to use and operate all necessary equipment
Other Requirements
Being passionate about people and service
Strong communication skills are essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit
Problem‑solving, reasoning, motivating, and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Benefits At A Glance
Salary Range – $45,000 to $55,000
Team‑Driven and Values‑Based Culture
Vacation & Holiday Pay
Same‑Day Pay Available
Employee Assistance Program
Reduced Room Rates throughout the portfolio
Third‑Party Perks (Movie Tickets, Attractions, Other)
Life insurance
Parental leave
Referral program
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