Housekeeping Supervisor - Revival English Bay BC

About this position

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Revival English Bay, Vancouver, BC!

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of housekeepers/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
• Supervises the completion of short notice requests for room changes
• Inspects all check‑out/stay‑over rooms after they are made up to ensure they are cleaned to Company standards
• Keeps record of room checkouts/stay‑overs, submits records to housekeeping every day
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make‑up rooms
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check‑out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assists in quarterly inventory of all linen
• Ensures safety by keeping all linen chutes locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Take every opportunity to amaze the guests
• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied
• Responsible for assisting with the training and direction of new department associates
• Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Collaborates with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectation

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task
• Must be able to exert a well–paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 lbs on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion
• Must be able to exert a well–paced ability in limited space
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being near vision and depth perception
• Requires manual dexterity to use and operate all necessary equipment

• Being passionate about people and service
• Strong communication skills are essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit
• Problem‑solving, reasoning, motivating, and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• Salary Range – $45,000 to $55,000
• Team‑Driven and Values‑Based Culture
• Vacation & Holiday Pay
• Same‑Day Pay Available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third‑Party Perks (Movie Tickets, Attractions, Other)
• Life insurance
• Parental leave
• Referral program