Front Office Host

Overview

The Hyatt Regency Vancouver is seeking a Full-Time Front Office Host to join the Front Office team. This is a guest-facing, customer-service oriented role focused on the registration process, communicating hotel services and promotions, processing payments, and responding to guest inquiries. You will be the face of Hyatt as a Front Office Host and have the opportunity to contribute to a positive guest experience.

Starting wage for this position is $26.14 per hour, with progression to $30.49 per hour after 6 months and $34.85 per hour after 1 year.

Benefits may include discounted lodging, discounts on food and beverage, discounted transit passes, recognition programs, and training and professional development opportunities.

We are committed to creating a diverse, inclusive workplace and value respect, integrity, humility, empathy, creativity and fun. We acknowledge the traditional territories of the Coast Salish Nations and celebrate reconciliation and inclusion for all colleagues and guests.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

QUALIFICATIONS

• Desire to satisfy the needs of others in a fast-paced environment
• Ability to work various shifts, including Fridays, Saturdays, Sundays, and holidays (including graveyard shifts) as required by business needs
• Ability to stand for long periods
• Refined and professional verbal and written communication skills
• Ability to multi-task, prioritize effectively, and be detail-oriented
• Previous experience with Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Cash handling experience
• Basic math skills
• Previous customer service experience
• Proven ability to make quick and efficient decisions
• Ability to interact with a diverse group of individuals
• Ability to upsell – previous experience is an asset

Knowledge of a second language is an asset.

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps