Guest Experience Coordinator at Wentworth Group

Join Wentworth Hospitality Group as a Guest Experience Coordinator, where you will play a pivotal role in crafting exceptional guest experiences in Vancouver's premier hotels. Focus on delivering professionalism and warmth throughout every interaction.

As part of the Guest Operations team, you will report to the Director and be responsible for the management of check-in and check-out, alongside ensuring timely responses to guest inquiries. Your organized nature and problem-solving skills will enhance our service quality in a fast-paced setting.

Key Responsibilities:

• Extend a warm greeting to guests upon arrival

• Handle check-in/check-out and payment procedures efficiently

• Address inquiries and complaints with professionalism

• Keep accurate guest information records

• Collaborate with staff to fulfill special requests and needs

Requirements:

• Minimum educational requirement is a high school diploma

• Experience in hotel environments, especially boutique, preferred

• Strong oral and written communication skills

• Attention to detail and multitasking abilities

• Willingness to work flexible schedules, including weekends

Your commitment to guest satisfaction will ensure lasting memories at Wentworth Hospitality Group.
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