Luxury Hotel Royal Service Agent

Elevate guest experiences as a Royal Service Agent in Vancouver's premier hotel. Provide exceptional service and coordinate requests, creating memorable interactions with every call.

As a critical point of contact, your role requires strong communication and multitasking abilities. You will handle guest inquiries via telephone, process requests efficiently, and collaborate with various hotel departments. Delivering luxury service is key to ensuring guest satisfaction and maintaining the hotel’s reputation as a leader in hospitality.

Key Responsibilities:

• Answer all internal and external calls promptly

• Process guest requests and follow brand standards

• Coordinate dispatch to appropriate hotel departments

• Maintain communication for timely guest follow-up

• Handle guest concerns with empathy and professionalism

Requirements:

• Experience in luxury hotel or customer service

• Strong verbal communication and professional telephone manner

• Ability to multitask calmly in a fast-paced setting

• Proficient with hotel systems like Opera

• Flexible availability, including evenings and weekends

Bring your passion for guest service to our luxury hotel team in Vancouver!
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