Seasonal Fairmont Gold Lounge Attendant, Part-Time

Job Description

• Provide and maintain outstanding guest service in a unique, guest focused environment.
• Ensure that all Fairmont Gold Standards of Service & Operational Procedures are adhered to.
• Monitor maintenance of the physical Fairmont Gold product.
• Prepare, set up and maintain the Fairmont Gold food offerings each day.
• Preparation and set up of the Fairmont Gold honour bar.
• Organizing, cleaning, and maintaining the Fairmont Gold pantry.
• Ordering food and beverage inventory.
• Controls inventory of Food & Beverage supplies.
• Work closely with the Kitchen and In Room Dining to ensure the highest level of food quality and selection is maintained.
• Active role in selecting new menu items and keeping the canapés, breakfast, and warming amenities current.
• Arriving guestroom warming as per Fairmont Gold standards.
• Provide exceptional information to our guests about Vancouver area attractions, restaurants, theatres, special events and other available services.
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.
• Strong and effective communication with all other departments to ensure that the expectations of our Fairmont Gold guests are consistently met and exceeded.
• Developing and maintaining relationships with our colleagues throughout Fairmont Hotels & Resorts, as well as our hospitality partners in Vancouver and throughout the world.
• Involved in all Fairmont Gold team building events, staff meetings and incentive programs.
• Other duties as assigned.

• Must be flexible to work a variety of shifts (this position is based on seasonality and business levels, ranging from 2 to 5 shifts per week).
• Excellent verbal and written communication skills.
• Must possess excellent guest service and team skills.
• Must have the ability to work in an unsupervised environment while maintaining the standards of the Fairmont Gold product.
• Previous food handling and guest service experience is required.
• Completed Food Safe Certificate.
• Completed Serving it Right Certificate.
• Must speak English fluently; a second language is a definite asset.
• Excellent knowledge of Vancouver restaurants, attractions, and services is a definite asset.
• Post secondary education and/or related studies an asset.
• Physical Aspects of Position (include but are not limited to)
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting up to 30lbs.
  • Occasional ascending or descending ladders, stairs and ramps

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership
  - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ community providing year‑round support, including gender inclusive change rooms
• Generous perks
  - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts
  - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive Experiences
  - One free stay through our Be Our Guest Program
• Full rate of pay $29.41 per hour following 90 days of service

Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.