Rooms Division Manager

Rooms Division Manager

Basecamp Property Management Ltd.

* This opportunity is based in Revelstoke BC*

• Discretionary bonus scheme
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands‑on people focused Basecamp culture

We are seeking a full‑time Rooms Division Manager to join our team and support the Regional General Manager in overseeing the operations of Basecamp Resorts, Suites and North winds in Revelstoke.

This role plays a key part in enhancing the overall guest offering by supporting high standards of service, cleanliness, and operational efficiency. Overseeing the Housekeeping and Guest Services teams, the Rooms Division Manager will manage day‑to‑day operations, supports the implementation of SOPs, and ensures service quality standards are consistently met. They also assist in ensuring the effective and efficient use of human, material, and financial resources within established budget.

Salary:
Dependent on experience

Shifts:

8‑hour shifts (Weekdays, Weekends, nights & Holidays), full‑time/permanent

Location:

Revelstoke, British Columbia

• Responsible for recruiting and onboarding high‑potential candidates to reduce turnover and improve team stability
• Provides structured training and development to support service quality, reduce guest complaints, and increase cross‑functional capability
• Helps maintain optimal staffing levels and schedules to support occupancy forecasts while adhering to labour budgets and efficiency targets
• Supports daily task delegation and fair workload distribution to ensure staff productivity and timely room readiness
• Promotes company culture and brand values to strengthen team morale and drive alignment with guest service standards
• Reinforces accountability and performance expectations to improve internal audit scores and reduce rework or guest service failures
• Proactively identifies training gaps or behaviour trends that may impact cleanliness, service delivery, or guest satisfaction
• Collaborates on corrective action plans and coaching sessions to maintain a high‑performing team and meet department KPIs
• Contributes to retention and engagement strategies by fostering a respectful, communicative, and growth‑focused environment
• Suggests process improvements or training initiatives that directly enhance guest service scores or reduce operational friction

• Leads by example to reinforce SOPs and ensure team adherence during daily operations
• Supports team coverage across departments to maintain service continuity and avoid guest‑facing service gaps
• Conducts room and public space inspections using established checklists to uphold Basecamp brand standards and prevent guest complaints
• Monitors cleanliness, linen quality, and in‑room amenities to ensure consistency with property audit targets and brand guidelines
• Creating and updating SOPs in collaboration with the RGM to improve training clarity and operational execution
• Follows up on guest feedback and coordinates timely service recovery to boost online review ratings and reduce follow‑up escalations
• Coordinates with Guest Services to ensure smooth arrivals and early check‑ins, minimizing guest wait times and maximizing first impressions
• Supports pre‑emptive problem‑solving during high occupancy or operational disruption periods, minimizing downtime or risk to guest satisfaction
• Oversees weekly department huddles and aligns teams on priorities that support property cleanliness targets and audit readiness
• Works closely with Maintenance to flag and track repair requests, ensuring timely resolution to prevent negative guest experiences
• Maintains inventory oversight and supply tracking to minimize stockouts, optimize cost‑per‑room, and support budget adherence
• Partners with department Supervisors to ensure proper scheduling coverage, maximizing…