Front Desk and Guest Relations Manager

Join our team as a Front Desk and Guest Relations Manager to provide outstanding hospitality. Engage guests while managing Front Desk operations and leading service initiatives.

This dual role focuses on ensuring guest satisfaction through personalized service and effective relationship management. You will oversee all Front Desk departments and support hotel services, managing VIP requests and enhancing guest loyalty programs. Your leadership will aid in maximizing overall service quality and guest experiences.

Key Responsibilities:

• Serve as the first point of contact for guests

• Promote hotel services and upsell opportunities

• Handle guest requests promptly and effectively

• Review and coordinate reservations and room assignments

• Oversee communication among Front Office teams

Requirements:

• Proven leadership experience of at least 2 years

• Excellent interpersonal and communication skills

• Highly organized with flexibility under pressure

• Knowledge of Windows and Microsoft Office Suite

• Certification in basic First Aid is preferred

Utilize your service-oriented mindset and leadership skills to enhance guest experiences with us.
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