Director, Event Sales & Services

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award‑winning hotel, located on Vancouver’s waterfront, is consistently celebrated by top publications and recognized as a Great Place to Work® Canada for a second consecutive year. We are industry leaders in sustainability, featuring Vancouver’s first green roof and rooftop apiary, and a culture rooted in diversity, inclusion, professional growth, and community commitment.

• Sustainability and community commitment – 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – more than 50% of leadership team including executive level are women
• Celebrating Diversity – team represents over 60 countries, fostering an inclusive and global community
• Strong culture of belonging for the 2
  
  SLGBTQIA+ community, including gender‑inclusive change rooms
• Generous perks – discounted rates at over 5,800 Accor hotels worldwide, food & beverage discounts, transit reimbursement, subsidized meals during shift
• Comprehensive benefits – medical, dental, vision coverage, pension plan, and more
• Dining discounts – 50% off at dining establishments in Vancouver, Victoria, Whistler
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive experiences – one free stay through the Be Our Guest Program
• Competitive annual salary commensurate with experience. Salary range $115,000 – $120,000 annually.

Your vision and leadership as Director of Event Sales & Services will ensure an engaged team, efficient operations, and offerings that exceed the expectations of every client.

• Establish strategic action plans to enhance the operation of the Event Sales & Services department and exceed budgeted targets
• Prepare departmental budget and monthly forecasts, ensuring revenue targets are met
• Emphasize forecast accuracy for monthly preparation of 30/60/90 day forecasts
• Actively seek new business and catering events through prospecting to meet revenue targets
• Control function space utilization and ensure Fairmont standards are met
• Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing
• Continual review and analysis of Event services/sales guidelines, core standards, procedures & policies
• Develop, implement and enforce function space yield management guidelines; review evening reports daily to ensure effective function space yield management
• Ensure Event Sales Managers actively yield group room blocks and utilize revenue management principles
• Review morning reports daily for all Event Sales & Service Managers to ensure workload management
• Strong communication skills – conduct daily communication briefings with the team and monthly catering meetings
• Establish and maintain rapport with clients throughout the event process, exceeding expectations and encouraging repeat business
• Manage local and group markets including key accounts from initial booking to execution
• Prepare event contracts and distribute conference agendas and event orders
• Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs
• Maintain compliance with health and safety standards and company sustainability initiatives
• Attend leadership, daily convention, pre‑convention and other meetings as required, representing the Event Sales and Services areas
• Develop and lead a motivated, competent, and cohesive team through incentive and performance management programs
• Oversee and guide the professional development of all members of the Event Sales & Services department
• Develop a course of action to positively impact employee satisfaction; lead roll‑out and action plans of the annual Employee Engagement Survey
• Coordinate team building exercises to inspire, educate and develop the team
• Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals
• Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized
• Ensure and enforce the…