Manager of Hospitality Operations & Guest Experience

Join Us at Carey — A Place of Renewal, Rigor, and Conviction

Situated on the beautiful UBC campus in Vancouver—surrounded by forest trails, ocean views, and only minutes from Spanish Banks and the Pacific coastline—Carey is entering a focused and ambitious season of renewal.

Carey operates as an integrated organization across three mission-aligned business units:

• Carey Seminary — a biblically faithful, historically Protestant seminary with global reach
• Carey Residences — providing community-oriented housing for students within a supportive campus living environment
• Carey Lodge — a mixed-use hospitality and accommodations operation serving guests, conferences, churches, visiting scholars, mature graduate students, and the broader community

This is not a traditional institutional environment. Carey is rebuilding with the clarity, urgency, and adaptability of a startup while remaining grounded in theological conviction and institutional integrity. We are restoring trust, modernizing systems, strengthening operations, and laying foundations for long-term sustainability and growth.

We are looking for those who are battle-tested—professionally and personally. People who do not drift when things are unclear, who bring order to complexity, and who are energized by the hard but meaningful work of rebuilding systems, operations, and culture. This is a place for builders, not maintainers.

The Manager of Hospitality Operations & Guest Experience provides operational and strategic leadership for Carey Lodge’s hospitality, accommodations, conference services, classroom rentals, and guest experience operations.

During the upcoming renovation phase, Carey Lodge will operate fully as a short-term accommodations facility. Following renovation, the Lodge will transition into a hybrid operating model combining mature graduate student accommodations with short-term hospitality operations during the academic year before transitioning into full-time short-term accommodations during the summer months.

This role requires a strong operator capable of balancing hospitality operations, revenue growth, systems modernization, and mixed-use occupancy strategy while helping position Carey Lodge as a distinctive hospitality destination within the Vancouver market.

The successful candidate will combine operational leadership, commercial hospitality acumen, systems expertise, and strategic execution capability to modernize and grow Carey Lodge’s operations.

• Lead the day‑to‑day operations of Carey Lodge and related hospitality services
• Ensure a high‑quality guest experience across accommodations, classrooms, conference spaces, and shared hospitality environments
• Develop hospitality standards and operational workflows
• Oversee guest communications, service recovery, and operational coordination
• Build a culture of professionalism, responsiveness, stewardship, and Christian hospitality

• Drive occupancy growth across accommodations, conference spaces, classrooms, and event rentals
• Manage occupancy strategy across hospitality guests and graduate student accommodations
• Improve ADR, RevPAR, utilization, and overall revenue performance
• Develop strategic partnerships across academic, ministry, conference, sports, and seasonal accommodation channels
• Support conference, classroom, lease, and event revenue optimization
• Collaborate with Advancement & Communications on hospitality positioning and marketing initiatives

• Own and optimize the MEWS property management platform
• Oversee hospitality‑related technologies including Goki, Atomize, booking systems, payment platforms, and guest communication tools
• Lead the integration between MEWS and Carey’s accounting and financial reporting systems
• Improve reconciliation workflows between hospitality operations, occupancy, payments, and financial reporting
• Work collaboratively with the Tech PM and Finance team to develop dashboards, reporting infrastructure, and monthly KPI visibility across occupancy, RevPAR, utilization, guest satisfaction, and operational…