Director, Event Sales & Services

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ community providing year‑round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program
  * food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan
  * including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience. Salary range $115,000 - $120,000 annually.

Your vision and leadership as Director of Event Sales & Services will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.

Summary of Responsibilities: Reporting to the Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following:

• Establish strategic action plans to enhance the operation of the Event Sales & Services department and exceed budgeted targets
• Prepare departmental budget and monthly forecasts, ensuring revenue targets are met
• Emphasize forecast accuracy for monthly preparation of 30/60/90 day forecasts
• Actively seek new business and catering events through prospecting to meet revenue targets.
• Control function space utilization and ensure the Fairmont standards are met.
• Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing.
• Continual review and analysis of Event services/sales guidelines, core standards, procedures & policies
• Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management
• Ensure Event Sales Managers are actively yielding group room blocks and utilizing revenue management principles
• Review on a daily basis, morning reports for all Event Sales & Service Managers to ensure they are keeping abreast of their workload.
• Strong communication skills – conduct daily communication briefings with the Event Sales & Services team. Conduct set monthly catering meetings with entire team.
• Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
• Manage Local and Group Markets assigned including Key Accounts from initial booking to execution.
• Further to function bookings, prepare event contracts and distribute conference agendas and prepares event orders.
• Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
• Maintain compliance with…