Suite Attendant

Description

Classification: Suite Attendant
Department: Hospitality
Reports to: Manager/Supervisor, Suites

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY: Suite Attendants provide a superior level of service and hospitality to guests in our executive and hospitality suites. This is a part-time, hourly, events-based position.

A typical shift includes:

• Fully responsible for an assignment of Executive and Hospitality Suites
• Taking and delivering food orders and providing premium food and beverage service
• Communicating a thorough knowledge of menu items, food presentation, and beverage selection
• Building strong relationships with returning guests and Suite owners in a high-touch environment
• Working collaboratively as a member of a larger team across the organization and continuously interacting in a positive and professional manner
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Must be at least 19 years of age
• Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
• Must be able to safely lift up to 35 lbs.
• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Completion of a Serving it Right certificate
• At least two years of serving experience in a fine dining environment
• Have an incredible ability to thrive in a fast-paced and high-volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Strong communication and listening skills and the ability to communicate with guests and respond to inquiries
• Able to maintain a calm, friendly, and professional demeanor
• Be a solutions provider, committed to continuous improvement ideas and initiatives
• Display a neat, tidy, and professional presentation to meet a high level of appearance and service standards
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

CLAC, LOCAL 501 BARGAINING UNIT POSITION