Spa Practitioner

DEPARTMENT: Hospitality

CLASSIFICATION: SPA PRACTITIONER (LODGE SUPPORT)

In this role, you will deliver a range of treatments including massages, facials, and body therapies, ensuring a relaxing and rejuvenating experience for our clientele. You will assist with maintaining spa facilities, managing inventory, and promoting spa packages and wellness programs. This position requires a certification in spa therapy, excellent customer service skills, and a passion for holistic health and wellness.

Join us in creating a serene and therapeutic environment for our guests at our luxurious lodge.

• Maintain daily cleanliness and organization of facilities: massage rooms, change rooms, yoga room, spa hallway, and spa reception area.
• Ensure a clean, hygienic, and neat work environment at all times, keeping all equipment safe and in working order.
• Exceed guest expectations by providing personalized, efficient, and courteous customer service.
• Show dedication to making every guest feel welcome in our surroundings.
• Provide necessary information to compile complete guest records.
• Perform various massage treatments ranging from relaxation, deep tissue to hot stone.
• Accommodate guests’ needs and create individualized experiences.
• Provide in-depth knowledge of all products and services available within the spa.
• Monitor and restock massage supplies and products.
• Answer phone calls with excellent etiquette.
• Lead stretch or yoga classes.
• Demonstrate safe workplace practices.
• Operate according to the policies, procedures, quality standards, and services established by the company.
• Keep immediate supervisor promptly informed of all problems or unusual matters of significance; report concerns related to Engineering/Maintenance, Health and Safety, Security, or suspicious circumstances promptly to the appropriate leader.
• Assist other members of the lodge team when needed.
• Perform daily cleaning of guest rooms: stayover and departure cleans.
• Clean staff and guest common areas and offices.
• Tidy and restock housekeeping carts and rooms.
• Assist the laundry attendant with washing, drying, and ironing all resort and guest laundry.
• Work in line with safety and hygiene regulations set forth by Tyax Lodge & Heliskiing.
• Respect guest privacy.
• Handle all lost and found items according to company policy.
• Buss and reset tables, host duties, serve tables (based on experience), assist in wedding functions, including setup and clean of table settings.
• Assist guests with questions about the drink and food menu in an informative and helpful way.
• Consistently offer professional, friendly, and engaging service.
• Ensure the restaurant area is clean and tidy at all times.
• Maintain a cheerful, courteous disposition and a calm demeanor in a fast‑paced, high‑intensity environment.
• Follow all safety and sanitation policies when handling food and beverage; maintain health & safety standards; comply with regulations set by the B.C. Liquor Control and Licensing Branch.

• Certification in spa therapy.
• Excellent customer service skills.
• Passion for holistic health and wellness.
• Ability to lead stretch or yoga classes.
• Demonstrated safe workplace practices.
• Strong communication and organizational skills.

Commission based, plus $18 per hour for support role.

• Subsidised, modern shared townhouse‑style accommodation with beautiful mountain views.
• Complimentary transfers at the start and end of season.
• Three meals per day served in employee cafeteria.
• Employee use of spa facilities.
• 24‑hour access to our full gym, based on availability.
• Employee use of watercraft including kayaks, canoes, stand‑up paddle boards, and fat‑tire bikes (based on availability).
• Discounts on branded outdoor clothing.
• Employee events.
• Be part of a fun and welcoming diverse team from all over the world.
• Opportunity to save for travel plans while experiencing the amazing Canadian wilderness.