Front Office Host

Front Office Host – Hyatt Vancouver Downtown Alberni

We are seeking a dedicated, passionate, and customer service-oriented individual to join our team on a full-time basis.

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Recognition programs
• Excellent training and professional development

• Perform duties either at the Front Desk or Service Centre, handling guest inquiries and requests.
• At the hotel switchboard in the Service Centre, answer and transfer calls, handle In-Room Dining orders and monitor service times.
• Monitor the hotel emergency lines, defect reporting, and act as the overall communication hub for the hotel.
• Communicate with all departments, in particular Housekeeping, Front Office and Engineering.
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally.
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards.
• Process and distribute all guest messages, guest wake‑up calls and all incoming faxes.
• Assist guests with dining reservations, attraction inquiries and all other guest activities as required.
• Serve as a liaison for guests requiring information relating to all aspects of the hotel and facilities.
• Provide professional guest services with genuine care to attention and detail.
• Accurately complete all special billing requests.
• Responsible for registering and checking out guests, presenting folio of charges and receiving payment.
• Responsible for a cash float.
• Update and monitor room status changes in partnership with Housekeeping.
• Drive rate through up‑selling room types.
• Settle guest accounts accurately while ensuring all service standards are followed.
• Ensure all hotel reports, VIP guest profiles and other guest requests are prepared prior to guest arrival.
• Ensures compliance to all hotel policies, standards and core practices.
• Assist in handling of guest complaints and ensure that proper follow up takes place.
• Undertake other ad‑hoc job‑related responsibilities, as required.

• Previous experience in a similar capacity within another luxury hotel brand is preferred.
• Previous experience with Micros, Opera, Microsoft Office, Alice, Open Table software is an asset.
• Professional telephone etiquette and excellent organizational, written and verbal communication skills.
• Strong interpersonal and problem‑solving abilities.
• Ability to work well under pressure in a fast‑paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible availability – this role will work AM/PM/Overnight shifts including weekends and holidays (as required).
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Hourly wage is $33.32.