Guest Services Representative at Oakridge Park

Join Oakridge Park as a Guest Services Representative dedicated to delivering exceptional guest experiences. Be the welcoming face at Concierge desks, enhancing every visitor's journey with personalized service.

This position involves welcoming guests into a vibrant cultural environment. Candidates should have 1-2 years of experience in hospitality or customer service. You will be responsible for anticipating guest needs, managing inquiries about amenities, and ensuring areas are guest-ready at all times.

Key Responsibilities:

• Provide professional service at Concierge desks and VIP areas

• Anticipate and respond to guest inquiries expertly

• Support VIP engagements with care and discretion

• Follow SOPs for concierge services and daily operations

• Collaborate with team members to ensure seamless service

Requirements:

• 1-2 years in a guest service or similar role

• Knowledge of service standards and guest engagement

• Comfortable with technology and booking systems

• Strong communication and multitasking skills

• Multilingual capabilities (Mandarin preferred)

Enhance guest interactions with your refined service skills in a vibrant community-focused environment.
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