Assistant Front Office Manager at Hyatt

Elevate guest experiences as an Assistant Front Office Manager at Hyatt Vancouver Downtown Alberni. This full-time role underscores luxury service and quality management in a dynamic front office environment.

As the Assistant Front Office Manager, you will report directly to the Front Office Manager and play a pivotal role in leading a dedicated team of Front Desk Hosts, Guest Service Agents, Concierge Agents, and Switchboard Operators. With a focus on high-end service standards and luxury-level guest satisfaction, you will ensure operations run smoothly while addressing guest feedback promptly and with poise.

Key Responsibilities:

• Maintain luxury service standards aligned with industry designations

• Supervise and coach Front Office Associates effectively

• Engage hands-on in various Guest Services roles as needed

• Collaborate closely with Housekeeping and Food & Beverage departments

• Foster positive relationships with local attractions and venues

Requirements:

• Minimum one year supervisory experience in hospitality

• Proven leadership and coaching abilities

• Excellent verbal and written communication skills

• Flexibility for graveyard shifts and dynamic schedules

• Technically savvy with attention to detail

Bring your passion for exceptional service and leadership to Hyatt in Vancouver.
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