Front Office Guest Agent Position

Join Fairmont Hotel Vancouver as a Guest Agent, delivering outstanding hospitality at a historic landmark. Create memorable guest experiences with a focus on warm, personalized service.

As a key member of our Front Office, you will be essential in assisting guests from their arrival to departure with attentive service.

Your role will involve managing reservations, processing transactions, and enhancing the guest experience by promoting hotel facilities. Ensure a professional environment while collaborating with team members for outstanding service.

Key Responsibilities:

• Welcome guests upon arrival and manage check-in processes

• Accurately handle guest reservations and billing transactions

• Address guest inquiries and concerns with urgency

• Maintain organized records within hotel systems

• Foster teamwork with other departments to support guests

Requirements:

• Experience in hospitality or service sectors preferred

• Knowledge of Property Management Systems an asset

• Proficient communication skills in English

• Strong organizational and multitasking abilities

• Willingness to work flexible shifts, including weekends

Enhance guest service excellence and uphold luxury standards at Fairmont Hotel Vancouver.
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