Lead at Toonie Tours

Lead Vancouver's tourism with Toonie Tours as a City Lead. Engage guests through storytelling and oversee quality operations across two cities, ensuring exceptional experiences.

As the City Lead and Senior Guide at Toonie Tours, you'll manage and enhance Vancouver's tours while supporting operations in Victoria. This full-time role requires a knack for storytelling, leadership, and ensuring tour excellence. You'll train new guides and uphold high standards while fostering a positive environment for both guests and the team.

Key Responsibilities:

• Lead high-quality tours ensuring storytelling and guest connection

• Drive positive reviews and guest engagement for repeat visits

• Train and shadow new tour guides effectively

• Ensure tours are properly staffed and punctual

• Resolve day-of operational issues promptly

Requirements:

• Strong public speaking and customer service skills

• Experience in tour guiding or relevant fields

• Passion for storytelling and local history

• Reliability in maintaining tour schedules

• Ability to create and maintain operational playbooks

Elevate the tourism experience in Vancouver while sharing your community passion at Toonie Tours.
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