Guest Relations Manager Job Vancouver area,BC Canada,Hospitality / Hotel / Catering

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining.

Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Company Description

Guest Relations Manager

Be the Heart of the Guest Experience. As Guest Relations Manager, you will play a key leadership role in our Front Office, using your interpersonal and operational strengths to deliver personalized, luxury service. Reporting to the Director of Front Office, you’ll ensure a seamless arrival and departure experience, develop high-performing teams, and champion guest satisfaction across all touchpoints.

What Is In It For You

Competitive annual compensation, starting at $70,000, with salary reviews conducted annually based on performance, demonstrated capabilities, and market conditions.
Access to our company-matched Defined Contribution Pension Plan (DCPP), company-matched Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
Access to our Health & Benefits Program, including extended health and medical, dental, vision, and paramedical benefits once eligibility requirements are met
Starting 15 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
Access to our comprehensive wellness program benefits through Green Shield offering complimentary counseling, wellness sessions, financial and family planning, etc.
Opportunity to develop your talent and grow within your property and across the world
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Complimentary access to our learning and development programs through our Academies
Discounted courses and certificate programs through eCornell
Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
Complimentary meals during your shift through our Colleague Dining Program
Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
Complimentary dry-cleaning of business attire ($50 per month)
An inclusive, empowering company culture where people are at the heart of everything we do
The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
Opportunities to make a difference through our Corporate Social Responsibility initiatives, including our Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2

SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
The opportunity to work in a luxury hotel environment within…