Senior Guide and City Lead Role

Become the Senior Guide and City Lead at Toonie Tours in Vancouver. Oversee operations, deliver memorable tours, and support a team that elevates guest experiences.

This full-time opportunity at Toonie Tours involves being the primary point of leadership for Vancouver's tours, while aiding Victoria's team. You'll utilize your storytelling skills to captivate guests and ensure smooth operations daily. Your mission includes improving tour quality and driving memorable guest interactions.

Key Responsibilities:

• Conduct tours with a focus on guest engagement and safety

• Cultivate great guest experiences to improve repeat rates

• Mentor and onboard new tour guides effectively

• Ensure prompt departures and proper staffing every day

• Address operational challenges swiftly and efficiently

Requirements:

• Excellent storytelling and public presentation skills

• Proven experience in guiding or hospitality

• Strong commitment to tour and operational excellence

• Capacity to document and refine training materials

• Flexibility to manage various tour schedules

Deliver exceptional tours and build a high-performing team in Vancouver with Toonie Tours.
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