Front Desk Agent - Revival English Bay BC

About this position
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable  Front Desk Agent  for the  Revival English Bay in Vancouver, BC!

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate andtimely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.

Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Promptly respond to and resolve guest complaints

Answer telephone promptly and properly being polite, courteous, and friendly

Be friendly, thorough, accurate and efficient in taking reservations, performing Check ins and Check outs

Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsible for greeting every guest with a smile and positive attitude.

Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.

Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.

Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.

Assist guests with luggage upon their arrival to and departure from the hotel

Use the guests’ names

Be knowledgeable and helpful about the local area, the hotel and hotel services

Handle messages, wake-up calls, mail, and faxes properly

Assist guests’ with laundry/dry cleaning needs

Know of incoming VIPs

Follow all applicable Company Standard Operating Procedures.

Perform other assignments as directed by the General Manger.

Be an enthusiastic, helpful and positive member of the team

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to and friendly with all co-workers

Be self-motivated and use time wisely

Maintain open line of communications with each department

Respond positively to new ideas

Openly accept critical/developmental feedback

Maintain effective communication through the use of meetings, log books and bulletins

Be available to help other departments in emergency situations

Adhere to all work rules, procedures and policies established by the company including, but not

limited to those contained in the associate handbook.

Safety and Security Skills

Properly handle and account for keys

Be knowledgeable of policies regarding emergency procedures and security concerns

Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available

Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items

Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

Have full understanding of franchise honors program

Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:

Verifies all information on reservations check-in; name, address, method of payment, etc.

Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers

Identifies and records special billing instructions and notifies accounting

Completes shift closing accurately by getting appropriate approval signatures and authorization…