Event Sales & Services Coordinator

Company Description

As an Event Sales & Services Coordinator, you'll play a vital role in ensuring the success of both external client events and internal team initiatives. Your day-to-day will include assisting with event planning, coordinating with various departments, and supporting the execution of internal celebrations and activities that bring our team together.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $67,000.00 per annum
• Create content in a visually striking, design-forward property at the intersection of hospitality, art, fashion, music, food, and wellness
• The opportunity to capture and tell stories across award-winning venues, including restaurants, bars, events, wellness experiences, and guest moments
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a Trans Link monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world-class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.

• Consistently offers professional, engaging and friendly service
• Prepare contracts, proposals and perform general office duties
• Assist with the coordination of projects, reports and plans
• Assist in qualifying leads, entering bookings in Opera and directing to the appropriate Event Sales & Services Manager
• Respond to sales leads and questions from clients on behalf of Director/Manager
• Build bookings in Opera to hold rooms and meeting space, ensuring accuracy
• Place amenity tickets as requested
• Create and distribute custom amenity cards for site inspections stay
• Regular sales office reception coverage, including answering sales hotline and managing RFP inbox
• Perform "Buddy Tasks" as needed from Regional Sales Managers and Coordinators at other properties, such as arranging site inspections and completing file turnover and distribution
• Send booking requests to in house reservations for site inspections & Fams
• Keep records of Managers/Directors monthly revenue booked and track activities completed
• Assist with preparation and follow up of sales trips
• Assist with significant account marketing relationships
• Ensure a timely and efficient response to general inquiries received
• Coordinate with other departments within the hotel to ensure distribution of important information
• Assist with generating sales in group & event bookings
• Maintaining accurate and complete sales production records; prioritizing sales tasks based on revenue goals and deadlines
• Organizing and assist with conducting site inspections with clients and travel advisors and hosting FAMs
• Work very closely with various departments to ensure guests have a flawless stay and customize their special requests while meeting all brand standards
• Other duties as assigned

• Computer literacy is a must, preferably with knowledge of Microsoft Office programs and Opera
• 2 years’ experience in a Sales Office is an asset
• Minimum typing speed of 50 wpm is preferred
• Strong clerical skills with a demonstrated eye for detail
• Self-starter, strong initiative, ambitious, internally motivated
• Exceptional communication and interpersonal skills
• A passion for Guest Service and a desire to be a part of a driven team
• Hospitality/Hotel Administration Post Secondary degree or diploma will be an asset
• Ability to meet deadlines in a fast paced environment
• Team player with strong initiative

Adapts to change with ease and is able to handle many tasks simultaneously

Must be flexible with work hours to correspond with Department, guests & business demands.

Performs any and all other tasks which are assigned by management

If you thrive in a fast-paced, visually driven environment and enjoy turning moments into special memories, this team will give you the space,…