Front Office Host

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits such as:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Regency Vancouver

Full-Time Front Office Host

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You’ll be the face of Hyatt as a Front Office Host.

Starting wage: $26.14 per hour, after 6 months: $30.49 per hour, after 1 year: $34.85 per hour.

• Must have a true desire to satisfy the needs of others in a fast‑paced environment
• Must be available to work various shifts, especially Fridays, Saturdays, Sundays and holidays (including graveyard shifts) as required by business needs
• Must have the ability to stand for long periods of time
• Must possess refined and professional verbal and written communication skills
• Must be able to multi‑task, prioritize effectively, and be very detail oriented
• Previous experience in Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Must have previous cash handling experience
• Knowledge of basic math skills required
• Must have previous customer service experience
• Must have proven experience in making quick and efficient decisions
• Must be able to interact with a diverse group of individuals
• Must have ability to upsell – previous experience is an asset
• Knowledge of a second language is an asset

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.