Night Manager

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership
  - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks
  - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program
  * food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan
  * including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts
  - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive Experiences
  - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience. Salary range $70,000 - $72,000
• full-time and part-time permanent status colleagues.

• Provide friendly and proactive service to all guests, addressing concerns and maintaining positive relationships.
• Supervise overnight operations, including conducting night audits, balancing hotel revenue from rooms and food & beverage, and ensuring accurate billing.
• Maximize room revenue by managing inventory, participating in yield meetings, and implementing Revenue Management strategies.
• Lead, mentor, and support the overnight team, ensuring effective communication, performance monitoring, and staff development.
• Ensure compliance with health, safety, and emergency protocols, serving as part of the Emergency Response Team.
• Oversee the check-in and check-out process, particularly managing late arrivals and early departures.
• Address guest concerns promptly and elevate issues to the appropriate teams to ensure a memorable experience.
• Continuously seek and use guest feedback to improve service and resolve issues effectively.
• Communicate operational needs and relevant information to the necessary teams through daily briefings, emails, and meetings.
• Review work schedules, manage staffing levels, and ensure all areas are properly maintained.
• Establish appropriate par levels for supplies and equipment, and complete requisitions to replenish shortages or order additional items as needed.
• Perform night audits and related accounting procedures, managing front desk operations and supervising the hotel staff during the overnight shift.
• Monitor front desk activities to ensure compliance with hotel policies regarding rebates, billing instructions, and discounted rates.
• Ensure cashiering procedures align with accounting policies and standards, including managing shortages/overages, late charges, petty cash, adjustments, and payment processing.
• Review the previous night's no-shows and ensure accurate billing for such occurrences.
• Assist the Accounting department in investigating disputed charges and contact guests as needed to clarify issues related to front desk procedures.
• Support staff in resolving payment-related issues efficiently.
• Anticipate sold-out situations, monitor overbooked rooms, and manage the handling of 'walked' guests.
• Perform other work-related duties as assigned.

• Minimum of 2 years of proven Front Office leadership experience; degree or diploma in Hospitality Management is an asset.
• Strong passion for delivering…