Spa Facility Supervisor

The Spa Facility Supervisor will directly oversee the Fairmont Spa, Nordic Spa, fitness centre, and hotel pool facilities, while leading the Spa & Fitness Attendants, Nordic Attendants, and Pool Attendants. This position will also oversee the Spa Reception, Reservations, and Spa provider team where necessary. The Spa Facility Supervisor will operate an efficient and profitable business in these departments, acting as a Manager on Duty as assigned, and ensure uncompromising attention to quality of service based on the areas of focus outlined in the below job responsibilities.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $34.35per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a luxury wellness experience where you can grow, connect, and make a difference every day

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Consistently model professional, engaging, luxury 5-star service to the respective teams.
• Assist in the recruitment, development, and training of all Spa Attendants, Nordic Attendants, and Pool Attendants
• Ensure guest satisfaction at all times by ensuring that safety and service is always the spa’s first priority
• Assist in the development and implementation of facility operations in line with luxury standards
• Ensure that all spa facilities, treatment rooms, pool area, and retail areas in the hotel are in peak condition at all times (maintenance and cleanliness).
• Ensure service excellence through facility audits/evaluations and follow-up.
• Ensure effective and timely communication among all spa departments and throughout the hotel through weekly/monthly department communication meetings.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
• Act as a Trainer where required and implement effective training plans for Spa Attendants, Nordic Attendants, and Pool Attendants
• Review daily productivity and approve payroll.
• Ensure full understanding of spa operations and attend hotel operation meetings as required.
• Conduct development and performance management discussions as required in a timely manner.
• Offer support and supervision for all spa departments as required
• Carry out any other duties and responsibilities as assigned

• Service focused personality is essential; experience is an asset
• Minimum of 5 years’ experience in luxury spa or hospitality industry
• Minimum of 2 years experience in supervisory position in a spa or hospitality industry
• A passion for spa and wellness
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a…