Fine Dining Reservations Manager

Step into the role of Reservations Manager at Marilena, Victoria's premier fine dining destination. Enhance guest experiences through expert coordination and service excellence.

In this pivotal role, the Reservations Manager will oversee the front desk team at Marilena, known for its exceptional West Coast cuisine. You will manage all aspects of guest reservations and inquiries, ensuring a seamless dining experience. Collaboration with staff and management is essential to foster an environment of top-tier service.

Key Responsibilities:

• Oversee guest needs and manage special inquiries

• Coordinate phone and email communications for reservations

• Train hosts to maintain high standards of guest service

• Resolve any guest issues to their satisfaction

• Keep host stations and areas impeccably clean

Requirements:

• At least 2 years in fine dining service

• Education or degree in hospitality is an asset

• Strong English communication abilities

• Knowledgeable in reservation systems like Seven Rooms

• Passion for culinary service and customer satisfaction

Drive your career forward at Marilena, where your expertise in hospitality will shine.