Fairmont Royal Service Agent

Transform guest experiences as a Royal Service Agent at Fairmont Hotel Vancouver. Work in a dynamic environment where personalized service sets the standard of excellence.

In this essential role, you'll interact with guests primarily by phone and other digital channels, ensuring their needs are met. Your responsibilities include facilitating communication across hotel departments, resolving inquiries, and implementing guest requests seamlessly, all while showcasing the hotel’s renowned hospitality.

Key Responsibilities:

• Offer professional service through phone, text, and email

• Respond to guest requests and document interactions

• Coordinate with departments like Front Office and Concierge

• Process In-Room Dining orders effectively

• Maintain detailed guest profiles and service requests

Requirements:

• Secondary school diploma or equivalent

• Experience in customer service roles, preferably hospitality

• Excellent communication skills in English

• Proficiency with Microsoft Office applications

• Strong attention to detail and problem-solving abilities

Elevate guest satisfaction at Fairmont by bringing your customer service passion and skills to life.