Royal Service Agent

Position: Royal Service Agent - Full Time
Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining.

Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining.

Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description
Royal Service (Call Centre) Agent
You can hear a smile over the phone — and yours sets the tone for an exceptional guest experience.

As a Royal Service Agent, you’ll be one of the primary points of contact for our guests throughout their stay, providing warm, personalized and efficient service by phone, text, email and other communication channels. As the voice of the hotel and a central communication hub, you’ll connect guests with the right people and services, coordinate requests across departments, and help ensure every interaction is seamless from arrival to departure.

From answering questions and arranging services to taking In‑Room Dining orders, responding to guest concerns and supporting critical hotel communications, no two shifts are quite the same.

What’s In It For You

A supportive, inclusive and empowering workplace where people are at the heart of everything we do

A fun and passionate hospitality team committed to making the world a more welcoming place

Competitive starting wage of $26.99/hour, increasing to $33.74/hour after probation

Complimentary meals during shifts through our Colleague Dining Program

50% off at our dining destinations in Vancouver, Victoria and Whistler through the Pacific Northwest Food & Beverage Discount Program

Monthly Trans Link pass reimbursement available after one year of continuous service

Comprehensive benefits package including medical, dental, vision, life and disability insurance for eligible colleagues

Company-matched pension plan and optional Group RRSP enrollment

A complimentary hotel stay with breakfast for two through our Be Our Guest welcome program

Exclusive Accor Colleague Benefit Card offering discounted stays and dining worldwide for you and your family

The opportunity to work in a historic Vancouver landmark with a legacy dating back to 1939

Learning and development opportunities through our Accor Academies

Opportunities to give back through our Corporate Social Responsibility initiatives

What You Will Be Doing

Provide warm, professional and personalized service to guests through telephone, text, email and other communication channels

Respond to guest inquiries, requests and concerns promptly, accurately documenting and following up to ensure timely resolution

Act as a central communication hub, coordinating guest requests and operational information with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Concierge and…